Privacy Policy

Introduction

Acle Garden Machinery, trading as MKE Tools located at https://mketools.pro/, (“we,” “us,” or “our”), respects the privacy of our customers and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or engage with us in any way, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This detailed privacy policy provides comprehensive information on how we collect, use, protect, and share your personal and non-personal information. By accessing and using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection

We collect a variety of information to provide and improve our service to you. This includes:

• Personal Identification Information: Names, email addresses, phone numbers, and shipping addresses.
• Billing and Shipping Information: To process orders and ensure delivery, we collect billing addresses, payment method details, including credit card or PayPal information.
• Interaction Data: Information on your interactions with our website, such as purchase history, customer service communications, and preferences.
• Cookies and Usage Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Information collection methods include direct inputs from you when you use our services, cookies, and data from third-party services like analytics providers.

Use of Information

The information we collect serves multiple purposes:

• To process transactions and fulfill orders efficiently.
• To personalize your experience on our website and recommend products you might like.
• To improve customer service by using your information to respond to your customer service requests and support needs more effectively.
• To send periodic emails regarding your order or other products and services.
• To comply with legal requirements and protect against legal liability.

Our legal basis for processing personal information includes performing a contract with you, complying with our legal obligations, protecting your vital interests, and our legitimate interests that do not override your rights and freedoms.

Information Sharing and Disclosure

We only share your personal information with third parties in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.
• Legal Requirements: MKE Tools may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of MKE Tools, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, and protect against legal liability.
• Business Transfers: If MKE Tools is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

We take steps to ensure that third parties handle your data securely and in accordance with this privacy policy.

Cookies and Tracking Technologies

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies and similar tracking technologies to track the activity on our service and we hold certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

Data Security

We prioritize the confidentiality, integrity, and availability of user data. Our security measures include, but are not limited to, encryption of data in transit and at rest, regular security assessments, and employing a dedicated team to monitor and respond to security incidents. We also provide training to our employees on data protection best practices and require them to adhere to strict confidentiality agreements.

Data Retention

Our data retention policies are designed to ensure that personal data is only stored for as long as necessary for the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements. This means the retention period may vary depending on the context of the personal data processing. We regularly review our data retention practices to ensure compliance with applicable laws and regulations.

Your Rights

As a data subject under the UK GDPR, you have several rights regarding your personal data, including:

• The right to be informed about how your personal data is being used.
• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate personal data we hold about you.
• The right to request the deletion of your personal data in certain circumstances.
• The right to object to processing of your personal data in certain circumstances, including for marketing purposes.
• The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
• To exercise any of these rights, please contact us using the information provided in the ‘Contact Information’ section. We may require proof of your identity before we can proceed with your request.

International Data Transfers

We may transfer personal data outside of the UK/EEA to countries that may not have the same level of data protection laws as those in the UK/EEA. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the European Commission or relevant authorities. This section details these safeguards and how you can obtain a copy or more information.

Children’s Privacy

We take extra precautions to protect the privacy of children under 13. Our services are not directed to children, and we do not knowingly collect personal information from children without the consent of a parent or guardian. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately so we can take appropriate action.

Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on our website, and, where appropriate, we will notify you by email. We encourage you to review our privacy policy periodically to stay informed about how we are protecting the personal information we collect.

Contact Information

If you have any questions, concerns, or comments about our privacy policy or practices, please do not hesitate to contact us at hello@mketools.pro. We are committed to resolving any concerns regarding your privacy.

Effective Date

This privacy policy is effective as of 1st January 2024. Any changes or updates to our privacy policy will be reflected on this page with a new effective date.